Welcome to HelpDesk
The GVSD HelpDesk is a service of the Information Technology for Learning department. We provide IT support for all employee groups via our . Anyone with an SD61 email address can request assistance using this resource.Ìý Additionally, you can email the HelpDesk at – helpdesk@sd61.bc.ca.
In person support is also available by appointment at –
Hours
HelpDesk support is available from 8:00 am- 3:00 pm, Monday-Friday.
Self-Help
Although we are always happy to assist, some of the issues you most frequently encounter can be solved by reviewing the information below.
Restarting:All computers benefit from a weekly restart. Windows 10 computers in particular receive regular updates which require restart. A restart can also resolve many computer issues without need of further intervention. |
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Accessing SD61 Wi-Fi:The SD61 Wireless Network is available to all employees and students within the district (although elementary students may need to request access). |
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District Email:District Email is available through the Outlook 365 WebmailÌýfrom any web browser by following this . All district supplied desktop and laptop computers can also access email with the Outlook desktop application. To get district email on a personal mobile device the IT for Learning Department recommends the Outlook Mobile App. Instructions for installing the app and adding your email address available at . Videos for adding—or removing and re-adding—District email to iPhone can be found here. provides more information about using your district email to get work done. Adding A Signature to Outlook:Please follow the instructions on this page to add your signature. |
Microsoft Office
This page includes links to Quick Start Guides and video tutorials for individual Office programs, as well as links to additional detailed Microsoft training materials.